Privacy Policy
Last updated: 25 August 2026
1. Introduction
Blue Star Airport Transfers LTD Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect the following types of information:
- Personal Identification Information: Name, email address, phone number, and postal address.
- Payment Information: Credit/debit card details, billing address (processed securely via our payment partners).
- Location Data: Pickup and destination addresses, GPS data during journeys (for tracking and safety purposes).
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, features used, search queries, and interaction patterns.
- Communication Data: Messages sent through the Platform, customer support enquiries, and reviews.
3. How We Use Your Information
We use your information to:
- Process and manage your car bookings
- Communicate booking confirmations, updates, and receipts
- Process payments and handle refunds
- Provide customer support
- Improve our services and develop new features
- Send promotional communications (with your consent)
- Ensure safety and fraud prevention
- Comply with legal obligations
4. Legal Basis for Processing
Under the UK GDPR, we process your data on the following legal bases:
- Contract: Processing necessary to fulfil our contract with you (providing car hire booking services).
- Legitimate Interests: Processing necessary for our legitimate business interests, such as improving services and preventing fraud.
- Consent: Processing based on your explicit consent, such as receiving marketing communications.
- Legal Obligation: Processing required to comply with applicable laws.
5. Data Sharing
We may share your information with:
- Private Hire Providers: To fulfil your booking, we share your name, phone number, pickup location, and destination with your assigned driver/operator.
- Payment Processors: To securely process transactions.
- Analytics Providers: Aggregated, anonymised data to help us improve the Platform.
- Law Enforcement: When required by law or to protect the safety of our users.
We do not sell your personal data to third parties.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure server infrastructure, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our services. Booking data is retained for 6 years for tax and legal compliance. You may request deletion of your account and associated data at any time.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data
- Restrict processing of your data
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise any of these rights, contact us at privacy@bstcars.co. We will respond within 30 days.
9. Cookies
We use cookies to improve your experience on the Platform. For detailed information about the cookies we use, please see our Cookie Policy.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
11. Contact Us
For questions about this Privacy Policy or our data practices, contact our Data Protection Officer at:
Email: privacy@bstcars.co
Address: Blue Star Airport Transfers LTD Ltd, 10 Downing Street, London, SW1A 2AA
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.